Important Information about Procedures for Opening a New Account
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account (e.g., establishes a formal relationship by means of a loan application) What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
Our Security & Privacy Pledge
We have dedicated ourselves to revolutionizing the home loan process and helping individuals use their home financing options as a tool to manage their financial lives. In that effort, we respect and protect the privacy of those who visit or use our Website. When we collect information from you, we want you to know how it is used. To demonstrate our commitment to fair information practices, we have adopted leading industry privacy guidelines.
We do not share your personal information with outside companies for their promotional use. Because of the financial nature of our business, our Websites are not designed to appeal to children under the age of 13. Therefore, we don’t knowingly attempt to solicit or receive any information from children.
Our Philosophy and Practices
We want you to be comfortable and confident when using our Website. Therefore, we would like to share with you the following principles that govern our information practices and other privacy aspects of our Website:
We Provide You Notice of our Website Information Practices
To maximize the value of our services, we may request information from you when you visit our Websites. We do not share your personal information with outside companies for their promotional use.
Here is a description of the information we collect and how it is used:
•Tools, Applications and Registration
We provide a number of ways for you to explore your options for mortgages and loans, so you can determine which options may be the most desirable for you. You can engage a number of tools, planners, calculators and other interactive advisors without providing us your identity. We will not ask you for personally identifiable information to use these features, and do not attribute the information that you provide to you as an individual.
However, if you want to exercise one or more of the loan options presented, we will ask you to register at the site and supply other identifying and supporting information needed to process your application.
By registering, you can save information such as loan interviews and applications for later review and update. We do not share your information with outside companies for their promotional use. We may, however, use it to send you communications and special offers on other products or services we offer. If you do not want to receive this information, you may opt-out during registration, within any future communications or by submitting our Opt Out form.
We may also supply the information you provide, on a strictly confidential basis, to service providers, such as title companies, appraisers, credit reporting services, etc., who assist us in qualifying, processing, closing and servicing your loan.
By submitting a loan application or a request to be pre-qualified to us, you authorize us to share your credit report with our affiliates only to process your loan application.
More on our general information practices:
•Mandatory and Optional Information
We identify what information is required to fulfill your request. If you chose not to provide mandatory information, we will not be able to provide you the service you are requesting.
•E-mail Message Formatting
When sending you e-mail we may use an image called a single-pixel GIF, that allows us to (1) format messages that best align with your computer’s capabilities, and (2) determine whether you’ve opened an HTML e-mail. When you click on a link within an e-mail message, you will first pass through our server, and then are redirected onto the Internet. We use this data on an aggregate level to evaluate response rates to our e-mail messages and to determine which links are most useful to our customer base.
In some cases, we will employ or use service providers such as title companies, appraisers, consultants, temporary workers and/or third party software developers, to complete a business process or provide a service on our behalf. For example, we may use service providers to enhance our Website technology, deliver products, or to send e-mails. When we employ service providers, we may need to share your personally identifiable information. Service providers are strictly prohibited from using your personally identifiable information for purposes other than to act on our behalf.
•Service Alerts and Critical Notices
Although we respect and honor the privacy preferences you have expressed, we may need to contact you to inform you of specific changes that may impact your ability to use this service or for other critical non-marketing purposes, such as bug alerts. We may also contact you to respond to your specific requests, to clarify the order information you provided to us, or to notify you of upcoming subscription expiration dates.
•Change of Control
Your personally identifiable information may be transferred in connection with a sale, merger, transfer, exchange or other disposition (whether of assets, stock or otherwise) of all or a portion of a business of LHB Financial, LLC. You will have the opportunity to opt out of further secondary use of your information following any change of control.
If we plan to make significant changes to any of our privacy policies or practices with respect to how we use personally identifiable information, we’ll post those changes to the LHB Financial Website 30 days before they take effect.
In some cases we may disclose certain information to comply with a legal process, such as a court order, subpoena, search warrant, or law enforcement request.
We Work to Protect Personally Identifiable Information from Loss, Misuse or Unauthorized Alteration
All data you provide to us is safeguarded – by our employees, third party service providers and technology – to prevent loss, misuse, or unauthorized alteration. Our information security program informs our employees how LHB Financial, LLC safeguards your personally identifiable information. We provide our staff regular training on safeguarding – including our policies and procedures on protecting and securing personally identifiable information as well as the steps to report any breach or attempted breach of our information security policy. Throughout the home loan process, we may use the services of a third party to act on our behalf. We thoroughly evaluate and monitor the third party providers we engage. Before conducting business with any provider, we review them for demonstration of responsibility, compatibility, and willingness to comply with our information security program, and ensure they have adequate technology controls. If our review is successful, the service provider must contractually agree to secure and maintain the confidentiality of personally identifiable information. Furthermore, providers are subject to ongoing assessment to evaluate consistency, performance and financial condition, and contract compliance. We employ industry recognized security safeguards to help protect the personally identifiable information that you have provided to us from loss, misuse, or unauthorized alteration. All data sent to us is protected with technology that enables encryption of your data. We use:
•Secure Socket Layer (SSL)
Our Web server supports the Secure Socket Layer (SSL) transaction protocol originally developed by Netscape and now largely accepted as an industry standard. The purpose of this encryption protocol is to keep confidential the information passed back and forth between a Web server and its users.
•256-Bit Domestic Grade Strong Encryption
LHB Financial uses 256-Bit Domestic Grade Strong Encryption, the most powerful encryption commercially available for internet products. We work to protect personally identifiable information stored on the site’s servers from unauthorized access using industry standard computer security products, such as firewalls, as well as carefully developed security procedures and practices. All employees must review and sign a written statement of these practices which include limiting access to sensitive information to only those employees who require the information and enforcing strict password protocols for all employees. In addition, a username and password are required for you to view or change application or interview information. We use both internal and external resources to review the adequacy of our security measures on a regular basis.
We Tell You How and Why We Use Web Technologies
Here is how and why we use some common Web technologies to help manage our Websites:
A “cookie” is a small piece of information that our Website may provide to your browser while you are at our sites. The LHB Financial Website supplies your browser with cookies that contain a unique identifier used to better understand Website usage in the aggregate and on an individual level so we know what areas of our site users prefer (e.g., based on the number of visits to those areas). This is done through a tracking utility that allows us, for example, to reconstruct activity from a session or by a user, for troubleshooting and issue resolution purposes. We may also employ service providers to help us collect and understand our Website usage data. We do not collect personally identifiable information about your online activities.
When periodic surveys are presented to Website visitors, cookies are used to prevent issuing multiple invitations to the same individual.
If you are a registered member on the LHB Financial Website, you will receive a cookie when you login. This cookie is maintained by your browser and contains your identifier. This cookie is also used to authenticate your identity and provide you with access to areas of our Website that are limited to registered members, such as those that allow you to view and manage your personal profile.
If you simply want to browse, you do not have to accept cookies from our site. Should you decide, however, that you would like to register and sign in to special areas of the Website and you have modified your browser settings not to accept cookies, you will need to re-set your browser to accept the cookies that we send. Otherwise, you won’t be able to participate in certain areas of the Website. Most browsers are defaulted to accept and maintain cookies. We will protect visitor’s privacy by honoring visitors who request not to be tracked in their browsers settings. Please visit this website to learn how to request not to be tracked: https://privacy.microsoft.com/en-US/windows-10-microsoft-edge-and-privacy.
•Web Site Usage Data
Our Website tracks usage data, including, for example, your IP address, your browser type and version, which pages you view, which page, if any, linked you to our site, and which link, if any, you follow off of our site. We use this data in the aggregate and on an individual level to better understand Website activity to improve our site offerings, to reconstruct activity from a session or by a user, for troubleshooting and issue resolution purposes. We may also use this data to provide you a more personalized Website experience, assistance with technical support questions, and to send you special offers, product and service updates, or other promotional materials that are relevant and tailored to your interests. If you do not want to receive these offers or promotions, simply indicate your contact preferences during the registration process, within any future communications or by submitting our Opt Out form. We do not share your information with outside companies for their promotional use. We do not track URLs that you type into your browser, nor do we track you across the Internet once you leave our site.
We Give You Choices about How the Personally Identifiable Information that You provide to Us May be Used
We give you the opportunity to control the use of your personal information for purposes other than to fulfill your request or as is required to process, close and subsequently service your loan. For example, on occasion we may use your contact information to send you promotional communications about LHB Financial, LLC products. If you do not wish to receive such communications, you may specify your contact preferences during the information collection process or by submitting our Opt Out form.
We Provide you the Opportunity to Update or Correct your Personally Identifiable Information
We provide you the opportunity to update or correct the contact and loan application information that you have provided to us. You may review and update information stored in your application online until you submit your application. Once you have submitted your application, you may only change the information by directly e-mailing us at firstname.lastname@example.org or by contacting your residential mortgage loan originator directly.
We Provide Various Ways for You to Contact Us about our Information Practices and Other Aspects of Privacy